MEN’S READY TO WEAR
|UK/USA Chest||Italian||European||UK/USA Waist|
- All items displayed on peoplesofallnations.com are available for worldwide purchase
- All orders are subject to availability and confirmation of order price
- All orders are subject to a standard pre-authorisation check on your payment card to ensure there are sufficient funds available to cover the transaction
- All orders are subject to standard payment card security checks to ensure customer protection is upheld. It is at the companies’ discretion whether an order has passed these security checks and you will be notified of any delays in dispatch
- All orders can be dispatched to a different shipping address if requested, however, it is at the companies discretion whether this request is upheld
- If you wish to cancel your order, please email firstname.lastname@example.org or contact us here by 2pm (GMT). Your order will be refunded in full including any postage costs applied
- All orders placed before 17:00 will be dispatched the same day (Monday – Sunday) once accepted. We aim to dispatch all other orders the next working day.
- All payments made by Credit/Debit card are taken by SagePay, a secure online payment site that fully protects all credit card details given. We only have access to the payment amount as confirmed by yourself
- Payment can be made directly via our website via the following methods:
VISA Debit, Visa Credit, Visa Electron, MasterCard, American Express, Maestro, Switch, JCB, PayPal and Amazon Payments
- All orders require a signature upon delivery; therefore, orders cannot be left without signature. If you reside in a student address where access is limited for delivery companies, please take this into consideration when placing your order
- The item(s) dispatched are our responsibility until they are signed for upon delivery. If you authorize for a different signatory or shipping address, you then accept that evidence of proof of delivery and the responsibility of that item is transferred to yourself
- If nobody is available to sign for your order, a calling card will be left, and the order returned to the local depot
- As orders require a signature upon receipt, it is recommended P.O. Box addresses be NOT used as Shipping Addresses. If a P.O. Box address is used, this is at the risk of the customer, and Garment Quarter cannot be held responsible for any lost/damaged orders
- All clothing items will be presented in any applicable packaging and wrapped in tissue paper
- All accessory items will come with any presentation boxes/cases/bags as suitable for the product.
- Gift Wrapping is available at your request, however, this may not be possible during busier times i.e. Christmas
- Fragrances once removed from their sealed plastic wrap are non-returnable.
- All earrings are non-returnable due to hygiene reasons
- All underwear and swimwear items are non-returnable due to hygiene reasons
- In the event of any pricing errors, we will notify you and give you the option to cancel the order, or proceed at the corrected full price
- Upon receipt of your order, we operate a ‘try on only policy’, which gives you 28 days to notify us if you wish to return your order for a refund. Item(s) must be returned in original condition as received along with a copy of your invoice. Refunds will be processed upon receipt and inspection of the return.
- Upon receipt of your order, we operate a 14-day exchange. Items must be returned in original condition along with a copy of your invoice and a note with return/exchange details.
- Faulty/damaged items can be returned up to 14 days from the date of purchase.
- In all cases, items must be returned in their original condition. This includes all packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with
- All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund given
- The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher priced items), and that proof of postage is kept until the return has been completed
- We aim to process all returns within 7 working days of receipt. You will be notified by email once completed
- For hygiene reasons, underwear, swimwear and earrings cannot be returned
- Any Customs and Import charges that occur will be applied once the order has reached the destination country
- The recipient must pay these charges
- POAN Ltd has no control over these charges and cannot be held responsible for charges applied
- As Customs policies and import duties differ from country to country we cannot tell you what these charges would be (if applied). We would advise contacting your local Customs Office before placing your order
- We aim to reply to all customer enquiries within 24 hours. Please note that our office hours are 10am – 7pm Monday – Friday. Any enquiries received over the weekend will be answered the next working day
- If an item is received faulty, please inform us immediately by email, and we will endeavor to resolve this for you as soon as possible. Any postage costs on returning faulty returns will be reimbursed once we have deemed that the item is faulty
- POAN Ltd reserves the right to return an item to the manufacturer for an inspection/second opinion. This is subject to a maximum 6 – 8 week result period where we will notify you of the outcome (Please note this may include an extended delay due to overseas National Holidays/Breaks)
- All items must be returned along with proof of purchase
- We are unable to accept any items that may be potentially faulty after a 12-month period. Acceptance for inspection is not guaranteed and each return is considered on a case-by-case basis
- Further discounts are applied at the companies’ discretion
- If an item is further discounted within 7 days of placing your order, we will honor this discount and refund the difference. In order for this discount to apply the exact item (size, colour & style) must still be available for purchase from our website
- POAN Ltd and related services are made available to you under the following Terms & Conditions and any other rules as stated. Please ensure that all T&Cs are read carefully before placing your order.
- We may modify our T&Cs from time to time at our own discretion. Changes made after you place an order will not affect that order, unless law requires us to.
- In order to place an order at peoplesofallnations.com you do not need to register, however, you will need to supply specific details including
– Your full name
– Telephone number
– Email address
– Billing Address
- All payment details supplied by yourself must be valid and correct, and must refer to yourself in the case of the Billing Address.
- By placing an order at our site you authorize POAN Ltd to debit your account with the stated order value, and allow permission for security checks to be made on your payment card. POAN Ltd reserve the right to request further information from yourself with regards to performing further security checks on any order to confirm credit card ownership. POAN Ltd reserve the right to limit multiple quantities of items shipped to one postal address.
- By clicking the ‘Accept’ button you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods, which, if accepted by us, will result in a binding contract.
- By placing an order at POAN Ltd you agree that we may use personal information provided by yourself in order to perform appropriate anti-fraud checks. Personal information will not be used in any other manner than to perform these standard security checks.
- POAN Ltd may from time to time offer the opportunity to pre-order stock not yet available in our warehouse (all pre-order stock will state estimated dispatch date). Pre-orders are subject to our standard terms and conditions as with any other order.
Once your order has been placed you will receive an email stating confirmation of receipt. Please note that this is not confirmation of acceptance of the order, as the order will still be subject to standard security checks. Once your order has been fully processed and dispatched, you will receive an email stating acceptance and dispatch. If you wish to cancel your order once you have received the dispatch email, you will need to refer to our returns policy and return the goods to us once received.
- POAN Ltd are committed to protecting the privacy of our website visitors and our customers. Customer information is not disclosed to third parties, unless it is to provide a service to the customer i.e. Courier companies, Credit Card protection companies.
- We may disclose customer information if we are required to by law.
- Once a purchase is made from us we may occasionally contact you in order to update you on special promotions, new products or services. You will have the opportunity to register for these updates upon completing your order.
ALL SHIPPING IS FREE 🙂
UNLESS YOUR ORDER HAS A VALUE BELOW 200€ AND YOU ARE OUTSIDE OF THE UK
IN THAT CASE WE CHARGE YOU €10,-
For a limited time we are offering Free UK Next Day Delivery & Returns*
All orders placed before 17:00 (GMT) Monday to Sunday will be dispatched the same day unless otherwise requested.
Free UK Delivery is the Next Day Delivery Service – in line with the cut-off times stated above.
|Next Day Delivery**||FREE||Monday to Sunday Next Day Delivery for orders placed by 17:00 on the previous day|
|Nominated Day||FREE||Choose the most convenient day for you from Monday to Sunday
Order by 17:00 anytime up to the day before (eg. for Sunday, 17:00 on Saturday)
|Next Day Before 12:00*||£8.00||Monday to Sunday Next Day Delivery before 12:00 for orders placed by 17:00|
|DPD Click & Collect||FREE||You can divert your order to a Parcel Collection Store using the “In Flight” delivery options|
Scottish Highlands & Islands within the postcodes below should expect a Guaranteed Two Business Day Service:-
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
UK orders are normally delivered by DPD courier**. You will receive an email/text message on the morning of your delivery stating the hour window of when your order is due to be delivered*. If you are not available during this hour, you can easily re-arrange for another day by following the instructions in the email/text message.
*Please see our Returns Policy for full details.
** Please note: During busy periods (i.e. Christmas) DPD may not be able to provide you with an estimated delivery time. If you wish to know further details please do not hesitate to contact us for further delivery information.
Occasionally we may use one of our alternate couriers Royal Mail, Fed Ex or DHL for delivery, in which case you will not receive a text confirmation of delivery window.
DPD also offer you the option to re-schedule your delivery, leave with a neighbour or deliver to one of over 2,000 Click and Collect locations using their Ship to Shop service.
Please take into consideration Bank/Public holidays when placing your order, as this may affect when your order is delivered. DPD do not deliver on Bank Holidays but do deliver at weekends.
We ship using DHL Air Express – all fully tracked and fast. We also may use other couriers with country specific expertise.
|USA (DHL/FedEx)||1-3 Business Days|
|Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Vatican City, Hungary, Ireland, Isle of Mann, Italy, Jersey, Latvia, Lithunania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, Sweden||1-3 Business Days|
|Albania, Andorra, Australia, Bulgaria, Canada, China, Croatia, Gibralatar, Hong Kong, Iceland, Japan, Korea, Lichtenstein, Macao, Macedonia, Malaysia, Mexico, Montenegro, Norway, Serbia, Singapore, Switzerland, Taiwan, Thailand, Turkey, Ukraine, UAE||1-5 Business Days|
|Rest of the World*||1-6 Business Days|
For more specific transit times please contact us
At POAN, we want you to be 100% happy with your order and give you 28 days to notify us if you wish to return your order for a refund, exchange or credit note.
You are responsible for the return cost, please follow the below steps:-
Follow these steps if you wish to return an order:
STEP1: Check our returns and exchange policy below to ensure you can return the item(s).
STEP2: Please quote your order number and reason for return on the invoice or a note.
STEP3: In secure packaging, send back your parcel using a recorded service to:
23/25 Penn Street,
Note: If you would like to return using a label provided by us we will be happy to assist for a small cost of £3.00.
We aim to process the return within 7 working days.
(Please allow a further 2-3 working days for your bank to process any refund)
INTERNATIONAL RETURNS: If returning goods from outside the UK please state description of contents as “Returns” and specify value as zero to avoid incurring duty costs.
We are offering the free return label if you wish to exchange your item – please contact us regarding the exchange and we will provide a label for you.
- Follow these steps if you wish to exchange an order:STEP1: Check our returns and exchange policy below to ensure you can return the item(s).STEP2: Notify email@example.com that you wish to exchange an order. Please quote your order number and reason for return.
STEP3: In secure packaging, send back your parcel using a recorded service to:
23/25 Penn Street,
In 1-3 working days your exchange will be completed.
We will send out your replacement item(s) using our express delivery services free of charge.
Returns & Exchange Policy
Upon receipt of your order, we operate a ‘try on only policy’, which gives you 28 days to notify us if you wish to return your order for a refund. Once this has been approved the item(s) must be returned in original condition as received along with a copy of your invoice. Refunds will be processed upon receipt and inspection of the return.
Upon receipt of your order, we operate a 28-day exchange on Full Price items. We offer a 14-day policy for Sale (discounted) items. Items must be returned in original condition along with a copy of your invoice and a note with return/exchange details. Archive sale items should have been returned within seven days with strictly no exceptions.
Faulty/damaged items can be returned up to 30 days from the date of purchase.
In all cases, items must be returned in their original condition. This includes all packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with.
For hygiene reasons, underwear, unlined swimwear and earrings cannot be returned.
All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund given.
The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher priced items), and that proof of postage is kept until the return has been completed.
We aim to process all returns within 7 working days of receipt. You will be notified by email once completed.